I am a season ticket holder, unfortunately the other week for the Leeds game i took the wrong season ticket to the game (my nephews, in same colour sleeve) and could not gain entry. I asked the staff in the shop to check their database to verify i was a ticket holder and was told they could not do this as this information was only on the computers in the office. I had to pay full price to gain addmittance to the stadium. After several letters to the club to get my money back i have been told they will only refund 50% and that will only happen within a week of the game!

I have been watching Wakefield for Thirty years home and away, i even used to travel from my home in Surrey every week to support the Wildcats until my recent relocation back to the north. I spend hundreds in the club shop every year and have recently bought shares! None of this seemed good enough for Mr Stephenson and refused to budge on their stance.

I know £18 is not a great deal of money, but i feel cheated after i had already bought a season ticket to help the club when they needed us.

I will not buy a season ticket again, i will not spend in the shop and i will not buy anymore shares. I feel cheated by the management team of the club i love! This is a great shame as the club should be doing all they can to look after the supporters we have and generate new ones!

It looks like my money will be better spent elsewhere.

if you brought the wrong passport would you expect to fly on it ?

Thats a bit of a dumb post. There is a world of difference.

You can quite easily check the computers to see someone as a Season Ticket. You dont treat Season ticket holders that way.

Had he said he had lost his ticket, he would have had a £15 charge to reproduce one and he would still have got in that game as part of it.

Poor customer service.

Agreed!

I was under the impression that if you turned up without your season ticket then you had to pay on the gate then bring in your season ticket at a later date and the club would refund the match day admission price. Didn’t realise there was a time limit on the process though.

Failure on your part to follow simple steps does not mean the club are wrong if they don't correct your ineptness.
On game day, you can understand them not wanting to get someone to leave their post to go look on another computer to see if they can let you in.

and if you go back with your ticket once you have paid in, what proof is there that you paid any money at all. They don't give receipts at turnstiles. They didn't have to offer the 50% so you should have taken it.

so take the hit. The club did nothing wrong. If you really felt like they were ripping you off, you could have just gone home and got the ticket.

I can see both sides of the story, you have not produced your season ticket to enter in which is not the clubs fault, but then why would the club be so pedantic as to upset a season ticket holder to the extent that you don't want to continue following the club

so this over £9

I see both sides to be honest, don't let it spoil your support of the club though Wakefield Trinity is more than just one person!

It costs money to do that. Simple.
They evidentally want to spend that money elsewhere and handle these cases manually. It can't happen that often surely?!?!?

think this is a case of why spend money on upgrading or installing new at belle vue when we are going to be moving on, no good wasting money